At DECKZA, we’re dedicated to provide outstanding customer service in addition to high-quality wooden items. Our first goal is your satisfaction. We guarantee a smooth, safe, and fulfilling online shopping experience whether you’re buying custom woodwork, handcrafted wooden furniture, or home décor goods.

We are aware that problems can occasionally occur despite our best efforts, including erroneous orders, damaged wooden items, delayed delivery, requests for returns or refunds, or complaints with the quality of the products. For this reason, we have designated a Grievance Officer to manage and promptly address all of your grievances.

You can contact our customer care department with any questions, grievances, or concerns about your order.You can contact our customer grievance redressal staff directly if you have any questions, grievances, or concerns about the service you received with your order.

Our Grievance Officer is in charge of making sure that every issue is taken seriously, addressed swiftly, and equitably, while adhering to all relevant e-commerce consumer protection regulations.

Just use the information below to get in touch with us and submit a complaint. For us to look into and promptly fix the problem, kindly include important facts such as your order number, contact information, and a brief description of the problem.

We strive to address the majority of complaints within 15 business days, and we reply to all grievance emails within 24 to 48 hours. Our objective is to establish enduring trust with our clients by providing dependable post-purchase assistance and prompt problem-solving.

We guarantee that your voice is heard and that your issues are handled with tact and professionally by putting in place a strong grievance redressal procedure and designating a certified person.

We appreciate you selecting DECKZA and entrusting us with your demands for timber products.

Grievance Officer Contact Details

Name: Uzaif Ansari

Designation: Grievance Officer

Email: deckza.store.grievance@gmail.com

Phone: +91-8430496354 (10 a.m. to 6 p.m.)

Address: Saharanpur,Uttar Pradesh,India

How to File a Complaint

You can file your grievance by sending an email or by contacting us through the phone. Please include the following details:

• Your full name
• Contact details (email and phone)
• Order number (if applicable)
• Issue description
• Any supporting documents or photos

Response Time

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 working days.